Returns & Exchanges
At Memo Paris, we want you to be fully satisfied with your olfactory journey. If you are not completely happy with your purchase, we accept returns of unopened and unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to begin the return process.
Prepare Your Package
Carefully pack the unopened fragrance or beauty item in its original box, ensuring the protective cellophane seal remains intact to qualify for a refund.
Ship to Memo Paris
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our atelier inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing